As we set up for production, here is a list of many frequently asked questions. For more information please contact us directly. When can I place an order for a Christmas Advent House for Christmas 2013? We are currently contacting people from our Waiting List for new orders. We will also make announcements for new orders directly through our website by email, website posts and Facebook posts prior to more orders being taken. Can you help me build my own house or sell plans to build it myself? Unfortunately, no. On the surface building your own house may sound like a fun idea (It's a passion of ours). But please understand how much time and work are involved to fully complete your house will live up to your expectations. You will need many special tools and equipment to precisely cut each piece for the house. What will be my payment options and how is payment addressed? Because each House is hand-crafted, it takes time to create and certain materials are necessary, a full payment via check will be required at the time of ordering, less an extras desired. Shipping charges will be due just prior to the House's completion. While we can offer PayPal as an alternative method, some restrictions will apply (ie. refunds less applicable PayPal transaction fees incurred). Furthermore, check payments are given priority placement over PayPal/Credit Card payments. What if my house takes longer than expected? Is my order refundable? Yes, we can refund your order. However, once personalized items for a House are started, we will not be able to offer a refund. In the event you wish to receive a refund prior to the House's expected delivery, we may not be able to refund any precessing charges from PayPal or Credit Card companies. In the event of any unexpected delays in build times, special material availablity, personal injury, acts of God or any other issue that would result in delayed completion, the House may need to be pushed back past any expected delivery date customers will not hold Christmas Advent House liable under any circumstances. However, we will discuss this issue with you directly to determine a proper course of action at that time. How will my Advent House be shipped? Each house will be shipping upon completion. We use FedEx and each order will be fully insured. A signature confirmation upon delivery will be required. How much to ship the Christmas Advent House to Canada or Internationally? Obviously, the price of shipping will be higher than our regular $99 price. Canada orders can expect shipping charges to be an average of $195. Some locations may be higher while overseas charges will be quite higher. What is the Advent House made of? Each house is made of 1/4" wood. Each window is designed from basswood. The exterior siding of the house is made of real brick and mortar. Every house comes with electric wiring to illuminate the entire house from door to tower. I see a lot of new Extras and options. What's the difference? We classify an Extra as something which will require a small fee. An option is something that can be chosen from a collection of different items, which come included in the cost. I repeatedly hear about all the detail in the house. What are they? As mentioned, we use real brick and mortar to give the house an extra elegant feel. We have added steps to the front door. We also have added extra windows to each side of the house (two on each side's first floor and two on each side's second floor). This adds to the realism of the house. These windows are also lit from inside. The fence along the roof line is very detailed give the house a slight gothic mansion feel. Are the images in the photos the same ones that will be in my house? Please view the Window Image gallery for the current photos that will be placed in our Advent House. Can my Christmas Advent House be customized? Yes. You may choose several different pre-selected customized options for your house, like tower designs and front door designs. You can view the options by clicking here. We also have extra enhancements you may choose to add to your house. Other customization like paint color and other options may be available upon request. How much does the Advent House cost? The advent house can retail for $1,995.00 USD + $99.00 USD Shipping. International shipping will be priced upon request. The price has been determined due to the time it takes to hand build each House and the heavy amount of brickwork involved in the buidling process. What are the dimensions and weight of the Advent House? Each house is approximately 30"W x 28"H x 13"D at it's widest points. The approximate weight is 18 pounds. Are the windows, tower and front door numbered? Yes. Beginning with the tower as number one, each window's keystone is numbered along with the date displayed inside. A keystone over the front door marks the 24th, while inside displays the date, Dec. 24.     Home - Our Story/Design - Photo Gallery - Options & Extras - FAQ's - Testimonials - News - Purchase - Contact Us © 2008-2012. All Rights Reserved. Terms & Conditions